For More Questions. Read Below.
Is there a specific planner that I have to get to use this box?
No. We do not cater to any specific planner, type or size. We bring you the materials but you create the magic. Our customers use them on their planners, for card making, art journal, traveller's notebook, scrapbooking and many more. We advise you to join our FB Group and join our community who enjoys and shares their creative projects with each other. Gather inspiration and make new friends.
Is LITTLE BITS a monthly subscription?
- Yes. And No. We offer both in 2 different prizes. Subscribers get theirs in a discounted price of $24.99+Shipping and a Non-Subscription No Commitment box costs $29.99+Shipping
Is the content different between a Subscription box and a Non-Subscription box?
- No. All the items in the box will be the same. The only difference is the price.
How does the subscription work?
- We know SUBSCRIPTION can be a little confusing in the beginning. But it really is a simple process. Every month we will have a TIMEFRAME that we will be open for new Subscribers. Within this timeframe period, we will accept new subbies for our Next Box. Think of it as a month ahead. Let's say that today is JANUARY 12 and you want to buy a subscription, remember that you are NOT buying our JANUARY Box, Your subscription starts next month, for our FEBRUARY Little Bits Box. Think a month forward. It's very similar to a Preorder system, but the only difference is that your PayPal or Credit Card will be billed monthly. No more missing a box. Yahoo!
If I subscribe to this APRIL BOX do I have to subscribe again on MAY?
- If you Subscribed last month (APRIL) for our MAY Box, then you are automatically SUBSCRIBED. You do not have to subscribe today. But if you decide to subscribe today, you do not have to subscribe again next month. And your original form of payment (the credit card you used) will be automatically billed next month.
You changed bank, credit card company, or lost your card?
- Under your account in PayPal you can manually change your credit card in the system. We CANNOT do this for you. If your payment gets declined or denied, You will NOT receive a box.
Did you move? moving? or Out of town?
- Under your account in PayPal you can manually change your Shipping Address. Contacting our Support Team is also very important so that we can assist you to confirm your change of address. We want your box to reach you safely.
When do you charge my Credit Card?
- Your credit Card will get charged the same Date that you started your Subscription. Let's say you decide to subscribe today, and today is January 12. Then next month Feb. 12 your credit card will be billed for our March Little Bits.
May I skip a month?
-Yes you may, as long as you let us know 2 weeks prior your Billing Due Date.. You may skip and your credit card will not get billed.
Can I cancel anytime?
-Yes you may Cancel under your PayPal Account or you may contact our support team to help and guide you with the process. You may Cancel anytime, but we DO NOT offer refund once your payment's been taken out. Your box will already be reserved and ordered for you. And once you cancel, we may NOT be able to reactivate your account. You will have to Manually resubscribe for future boxes.
To cancel, you may Log In to your PayPal account (Profile Settings, My Money, and My Preapproved Payments!) and you may choose to Suspend (Skip) or Cancel Your Subscription. Or you may contact us using the form below so we can assist you with the process. Thank you.
Will I see what are the items for my next box?
- Some of it but not all of it. Our items usually have similar contents every month. We will be posting Sneak Peeks of the theme for the next box. If you follow along Social Media, you can even see behind the scenes while the items are being designed.
If I want to buy 2 boxes or more, what do I have to do?
- You will have to open 2 or more subscription accounts.
If we missed the Preorder for the current box can we still buy it?
- If you just subscribed for next month's box and missed the current box this month and would like to purchase. We will have them available in the store if we have extras, but NOT in the discounted price.
When do we receive our box?
- Our estimated Shipping timeframe is between 2nd to 3rd week of the month.
Will we receive shipping notification?
- Yes you will get notified through email under the same email address that we have on file. (Double Check the Spelling of your email addresses when typing them in.
My Box is Lost/Stolen?
- Please refer to our Shipping Policy through our Website. Thank you. Or contact us so we can further assist you.
I do not like my BOX can I return it?
- We are positive that you will LOVE your Little Bits Box, but if you have concerns and Unhappy about it. You can send our team an email and we'll be very glad to assist you with the situation. (email@example.com)
I am missing items in my box? Who do I contact?
- Please send us a message and we will be more than happy to assist you. ( firstname.lastname@example.org )
Do I get rewards points?
- Our subscription process works solely through PayPal. This transaction doesn't go through our regular store. So no, our rewards point system does NOT apply.
I am trying to look for my Previous History under my Store Account. I can't Find it???
- Our subscription process works ONLY through PayPal. You will NOT find your purchase history under your Store account. You will have to manually log in to your PayPal account. Log In to your PayPal account (Profile Settings, My Money, and My Preapproved Payments!) and you may choose to Suspend (Skip) or Cancel Your Subscription. Or you may contact us using the form below so we can assist you with the process. Thank you.