FAQ

Need some Help?

Hi There!

Have some questions that you need some help with?

Maybe some of the information below can will be helpful.

Customer Service Hours:

M-F 9-5PM

How does your Little Bits Subscription Work?

  • Subscription is Open From the 1st until the 20th of every month.
  • If you subscribe between the 1st-20th, you will receive the current month's box.
  • Subscription works only through PayPal. Subscription requires a PayPal Account.

However, PayPal accepts Major Debit/Credit Card. You may also Link your Bank Account with PayPal. It is the customer's responsibilty to have their current and updated Shipping address in their PayPal account.

HOW TO LINK DEBIT/CREDIT CARDS & BANK ACCOUNT IN PAYPAL?

  • LOG IN TO YOUR PAYPAL ACCOUNT
  • CHOOSE "WALLET"
  • UNDER "WALLET" YOU MAY LINK A DEBIT/CREDIT CARD OR YOUR BANK ACCOUNT.
  • YOU MAY choose your Prefer Method of Paying Online.

What's Included in Your Little Bits Boxes?

Little Bits Boxes are filled with Stationery & Paper Crafting Products such as but not limited to, Pens, Patterned papers, Journaling Cards, Stamps, Charms, Clips, Pouch, Stickers, Ephemeras, Bookmark, Washi Tape, and Traveler's Notebook.

Our Kits also comes with lots of Digital Goodies that our customers use to create lots of projects at home for their personal use.

NEED MORE INFORMATION ABOUT OUR LITTLE BITS?

 

CLICK HERE

Can I Cancel? How do I unsubscribe?

  • You may cancel anytime after your 2nd Box.
  • Cancellation of current month's subscription will be allowed as long as it is done before your billing date. We do not offer refunds to customer that's already been billed and charged for their box.
  • PayPal do NOT have a SKIP A BOX option. You will have to cancel your subscription.
  • Customers with cancelations over 5X a year can result in inability to purchase future subscription.
  • To cancel your account, you may email us at: mommylhey@yahoo.com or you may click Unsubscribe below.

UNSUBSCRIBE HERE

CLICKING THE LINK, WILL REDIRECT YOU TO YOUR PAYPAL ACCOUNT.

I NEED TO UPDATE MY CREDIT CARD ON PAYPAL

All payment changes must be made before the 1st of the month or before your billing date.

You may update your billing information - credit card information for your subscription in your PayPal account by following the next steps:

 

  • LOG IN TO YOUR PAYPAL ACCOUNT
  • CHOOSE "WALLET"
  • UNDER "WALLET" YOU MAY MAKE THE NECESSARY CHANGES TO YOUR LINKED CARDS/BANK AND CHOOSE YOUR PAYMENT METHOD and you're DONE!

WE MOVED, HOW DO I UPDATE MY ADDRESS?

All address changes must be made before the 1st of the month or before our Shipping Schedule. Failure to do this will cause Major Error. Your Kit will be shipped to your old address. Shipping Schedule is during the last week of the month. You may update your shipping information in your PayPal account by following the next steps:

  • LOG IN TO YOUR PAYPAL ACCOUNT
  • CLICK THE SETTING ICON
  • CHOOSE "ACCOUNT" 
  • UNDER "ACCOUNT", YOU MAY MANAGE ALL YOUR PERSONAL INFORMATION.
  • MAKE THE NECESSARY CHANGES, and you're DONE!

It is imperative to contact us at mommylhey@yahoo.com to confirm your address change. There are a lot of instances where PayPal will not pass on to us these vital information. It is your responsibility to make certain that we are aware of your address change, or else your box will be shipped to your old address. And we will not be held responsible for LOST/STOLEN packages.

HOW DO I MANAGE MY SUBSCRIPTION INFORMATION?

Your Little Bits Box Subscription information will not be available through our website.

Your Little Bits Box subscription will not be shown under your Store Order History.

All of these information can be found in your PayPal account.

 

  • LOG IN TO YOUR PAYPAL ACCOUNT
  • CLICK THE SETTING ICON
  • CHOOSE "PAYMENTS"
  • UNDER PAYMENTS, YOU MAY MANAGE ALL YOUR AUTOMATIC PAYMENTS.
  • MAKE THE NECESSARY CHANGES, and you're DONE!